Sample Policy

At Lightsource, we know how important it is to see and feel a product before making a decision. That's why we’ve made it simple to order samples:

How to Order Samples

Getting a sample is easy! Choose the method that works best for you:

Our team is here to help you choose the perfect product for your needs.

Sample Charges and Credit

Clients are responsible for any sample charges. Samples are non-returnable and non-refundable.

Lightsource will credit any sample fees against your order, up to 1.5% of the total order value, excluding shipping and taxes.

Spec Samples and Pre-Production Samples

Want to see your branding in action? Spec samples or pre-production samples are available for qualifying customers. Here’s what you need to know:

  • Pricing: Spec samples for products featured on Lightsource's website are charged at first column pricing, with full setup and run charges applied.
  • Quantity: Limit of two pieces per item.
  • Shipping: Customers are responsible for shipping costs from the manufacturer.

We’re here to make sure you feel confident about your order. If you have any questions, just reach out—we’re happy to guide you every step of the way!