Fulfillment and Shipping

Shipping Terms

• FOB Pricing: Unless specified otherwise, prices are quoted FOB from Lightsource’s facility.
• For freight inquiries, please email us at  support@lightsourcepromo.com or call us at  +1 (224) 416-3896 .

Customer-Nominated Carriers

When providing an account number or requesting a specific carrier, responsibility for the goods transfers to you once they are handed over to the carrier.

International Shipments

Lightsource ships to most locations. Orders sent directly from the manufacturer require no additional paperwork. For customer-nominated carriers, the receiver may be responsible for duties, taxes, and import fees.

Drop Shipments

• First shipping location: free.
• Additional locations: $5 NET per location for labor and materials.
• For orders with more than 5 locations, please request and complete a Dropshipping Table before processing.

Special Shipping Instructions

Requests like warehouse storage, palletizing, custom inserts, barcodes, or match mailing may incur additional costs and/or extend lead times.