Returns and Cancellations

Cancellations

Once production has been authorized, orders cannot be canceled due to the custom nature of our products. If an order is canceled before production begins, charges for services such as additional art proofs or restocking fees may still apply.

Returns

All sales are final. If an error is made by Lightsource, we will replace the incorrect merchandise free of charge or issue a credit.

To initiate a return for Lightsource errors, you must obtain a Return Material Authorization (“RMA”) number. Submit claims to support@lightsourcepromo.com. within 14 days of delivery. Unauthorized returns will be returned to the sender.